Privacy Policy

Privacy Policy

Last Updated: 1st May 2026

BS Heating Solution Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or use our services.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Who We Are

BS Heating Solution

Email: info@bsheatingsolution.co.uk

If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the details above.

What Information We Collect

We may collect and process the following information:

  • Name
  • Email Address
  • Telephone Number
  • Property Address
  • Service Enquiry Information
  • Booking and Appointment Details
  • Website Usage Data
  • IP Address
  • Browser and Device Information
  • Any information you provide through contact forms or communications with us

How We Collect Information

We collect information when:

  • You contact us through our website
  • You request a quotation
  • You book a service
  • You contact us by telephone or email
  • You submit information through online forms
  • You browse our website

How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotations
  • Schedule appointments
  • Deliver our services
  • Manage customer relationships
  • Process payments where applicable
  • Improve our website and services
  • Meet legal and regulatory obligations
  • Prevent fraud and protect our business

Legal Basis for Processing

Under UK GDPR, we process personal data under one or more of the following lawful bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests

How We Store Your Information

We take appropriate security measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. Personal information is stored securely and access is limited to authorised personnel only.

How Long We Keep Your Data

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.

Where legally required, certain records may be retained for up to six years.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with:

  • Professional advisers
  • Payment providers
  • IT and website service providers
  • Regulatory authorities where required by law
  • Insurance providers where necessary

Any third parties processing your information are required to maintain appropriate security measures and comply with applicable data protection laws.

Cookies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and enhance functionality.

You can manage or disable cookies through your browser settings. Please note that some website functionality may be affected if cookies are disabled.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of Access
  • Right to Rectification
  • Right to Erasure
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Object
  • Rights Related to Automated Decision-Making

If you wish to exercise any of these rights, please contact us.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.

Data Security

We implement reasonable technical and organisational measures to protect your personal data. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page and will take effect immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

BS Heating Solution Ltd
Email: info@bsheatingsolution.co.uk
Phone: 07525430811